Here’s what my colleagues have said about my work.
"Carolyn and I worked together McClatchy, where we teamed up on a complex quantitative and qualitative survey of users and their perspectives on the intersection of artificial intelligence and journalism. Her extensive expertise in user experience interviews allowed us to quickly adapt an existing survey methodology and gather data from more than 700 subscribers across the U.S., important feedback that helped us better understand our audiences. She effectively pivoted from data collection to analysis, customizing what we learned for our newsroom leaders. She then led a process for recruiting and conducting in-depth qualitative interviews with users, distilling hours of audio/video into major takeaways. Carolyn is a thoughtful, organized, efficient and driven collaborator and colleague, and her deep knowledge of user and product research would benefit any organization interesting in better serving their users and/or their audiences.”
Tyler Dukes
Lead editor at McClatchy Media
User Research & Editorial Strategy Project
“Carolyn brings a rare blend of user empathy, technical fluency and product intuition that made her an invaluable partner as we navigated a vast array of data and user sentiment available to us. Carolyn consistently championed the needs of our non-subscriber initiatives while also navigating the realities of implementation constraints with grace and clarity. Her ability to align cross-functional teams around user-centric goals directly impacted our successes. Carolyn's approach, flexibility, thoughtfulness and deep commitment to building impactful experiences that humanize the organization to the user has been a breath of fresh air and any organization would be fortunate to have her driving their initiatives.”
Joe Antonucci
Director of CRM at McClatchy Media
Non-Subscriber Engagement Initiatives
“Carolyn was my product manager for 2 years at Prolegis, and I couldn't recommend her highly enough. She was a joy to work with, and her ability to understand both the needs of our users and the challenges of our engineering team was nothing short of astounding. I could always count on Carolyn to be the voice of our users internally and guide us in the right direction, and on the rare occasion her insights fell on deaf ears, the team collectively suffered for it. She is empathetic, sharp as a tack, and has great product instincts. Any company would be lucky to have her on their team.”
John Rae
Lead Software Engineer at Prolegis
Product Roadmapping, Research & Strategy